Unlock the full potential of Microsoft Teams beyond basic chat and meetings. This course covers Teams navigation and interface, channel types (standard, private, shared), chat mastery with formatting and priority messages, meetings with breakout rooms and transcription, screen sharing and PowerPoint Live, file collaboration via SharePoint, apps and Power Automate integrations, notification management, advanced search operators, Teams etiquette, mobile features, and essential keyboard shortcuts.
- Teacher: Admin User
Deliver outstanding customer experiences across every channel. This course covers the customer service mindset, active listening and empathy, communication skills and positive phrasing, handling difficult customers with the HEARD method, phone and voice etiquette, email and chat support best practices, going above and beyond, complaint handling and service recovery, cross-cultural customer service, key metrics (CSAT, NPS, FCR), and self-care strategies to avoid burnout.
- Teacher: Admin User
Understand your rights and responsibilities in creating a respectful, inclusive workplace. This course covers legal definitions of harassment, protected classes under Title VII and ADA, sexual harassment types (quid pro quo vs hostile work environment), recognizing subtle harassment and micro aggressions, bystander intervention using the 5 D's, unconscious bias types, building inclusive practices, reporting procedures with retaliation protections, manager responsibilities, and legal consequences.
- Teacher: Admin User
Master the fundamentals of delivering projects on time and on budget. This course covers the project lifecycle, Waterfall vs Agile methodologies, defining scope and preventing scope creep, planning and scheduling with WBS and critical path, stakeholder management, risk identification and mitigation, project communication and status reporting, team leadership, common project pitfalls, and essential PM tools and frameworks.
- Teacher: Admin User
Become a confident, compelling presenter. This course covers overcoming speaking anxiety, structuring presentations for impact, crafting powerful openings, slide design best practices (the 6x6 rule), delivery techniques including pace, pauses, and body language, audience engagement strategies, handling Q&A professionally, virtual presentation mastery, visual aids beyond slides, common mistakes to avoid, and building a deliberate speaking practice.
- Teacher: Admin User
Thrive in a distributed work environment with proven remote work strategies. This course covers setting up a productive home workspace, communication best practices, video meeting mastery, async vs sync communication, essential collaboration tools, time management and deep focus techniques, building trust remotely, cybersecurity for remote workers, maintaining work-life boundaries, managing across time zones, and building remote team culture.
- Teacher: Admin User
Understand the regulations that govern how personal data must be handled. This course covers GDPR, CCPA/CPRA, and HIPAA requirements, types of personal and sensitive data, consent and lawful basis for processing, individual data subject rights, data breach prevention and response, Privacy by Design principles, data minimization and retention policies, and your day-to-day compliance responsibilities as an employee.
- Teacher: Admin User
Take control of your Outlook inbox with proven organization strategies. This course covers inbox configuration, building an effective folder structure using the 4D Method, automating sorting with Rules, and using Categories, Quick Steps, and Flags to process email efficiently. Learn to master Outlook search operators, integrate email with your calendar, manage attachments with OneDrive, reduce email overload, and set up delegation and out-of-office replies. Includes essential keyboard shortcuts for daily productivity.
- Teacher: Admin User
Elevate your professional communication skills with this comprehensive email etiquette course. Learn to craft effective subject lines, choose appropriate greetings and closings, and structure emails for maximum clarity. Covers the proper use of Reply All, CC, and BCC, managing attachments, setting response time expectations, and handling difficult conversations over email. Includes mobile email best practices and cross-cultural communication tips for global teams.
- Teacher: Admin User
Master the Excel skills used in 80% of workplace tasks. This course covers navigating the interface, essential formulas (SUM, AVERAGE, COUNTIF, SUMIF), cell references, VLOOKUP and XLOOKUP for data lookups, Pivot Tables for instant analysis, charts and data visualization, data validation with drop-down lists, conditional formatting, and essential keyboard shortcuts that save hours every week.
- Teacher: Admin User
